Stage 2 on the Healthcare Marketplace


Yesterday, I was able to upload my identification. Now, some human somewhere will have to concur that it indeed verifies I am me.

In the meantime, USA Today has posted a story with tech details about the fixes being done on the system this weekend. It interviews the “top technology expert” behind the system, who managed to use the word “geekalicious”.

I was especially surprised when reading the following:

It is upgrading software that lets people create accounts to apply for insurance. One symptom of this has been malfunctioning pull-down menus that have worked only intermittently all week. And is moving one part of the site that processes applications from so-called virtual machine technology, which uses software to let a website securely share computer servers with other sites, to using servers dedicated exclusively to that process, he said.


I am not who I say I am. Or I can’t be verified to be who I say I am.

I’ve been able to go through the entire application process…except for verifying who I am. And evidently, they forgot to turn this part of the application on.

I’ve put in my correct name, address, social security number, and so on. I put in what I know the IRS has for me.

Nada. Zip.

So I took the option to upload a document. A simple scan of my driver’s license.

I tried once, and got a message that maximum file size is 10MB. My file size was a little larger than 1MB. OK. So I compressed the PDF down to about 67KB.

Nada. Zip. Same error message.

I snipped out just my drivers license, and created a JPEG of the image. File size? A svelte 34KB. I uploaded it…

Nada. Zip.

And, as usual for almost any activity associated with this system, I must now call in. Except I have no interest in calling in. I’m going to wait a week, in hopes that someone remembers to turn on the rest of the application. I’m disappointed, though, that I couldn’t even look at the plans, because I’m stuck in the never never land of “verification”.

This isn’t load problems, people. This is a crappy system that has all the symptoms of never having been tested. Other than a cursory run through.

I may like Obamacare, but the Marketplace sucks.

PS Oh, and I’ve never been able to use Chrome to access the Marketplace. Not once. I’ve had to use IE and Firefox.

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