Categories
Web

When Web 2.0 breaks Web 1.0

Jeff Bezos of Amazon is running around to Web 2.0 conferences, hyping the companies new Web 2.0 offerings, such as S3. In the meantime, the company’s order system is failing. This is the Web 1.0 portion of the company–the one that puts bread and butter on the company’s table.

I ordered a PC audio switch so that I could plug in both headphones and speakers, and I get a notice that this is going to be delayed until January. However, when I go to cancel it, I’m told the item is in process of being shipped, and can’t be canceled. When I send an email, I’m told by customer service to disregard the shipping date listed with the item, because it’s shipping this week–November 14th. I’m also told:

However, if you do not recieve(sic) your package on November 17, 2006, or
do not want this package anymore, you may of course return this to
us for a full refund.

When I don’t receive my package on Friday, I’ll be sure to send it back.

What is the problem on this shipment? It was an order with more than one item, and the rest was able to ship. This isn’t unusual, and in the past, the company’s systems could manage this. Now, though–it’s completely haywire.

When I look in order history, past orders show up duplicated or even triplicated. When I access the site with Firefox on my older TiBook, the Flash ‘snow on penguin’ causes my system to race so badly I have to shut the computer down. I just noticed the penguin is gone, so I have a feeling I wasn’t the only one who suffered from this ‘effect’.

I put in to be listed as author on several books, so that I can write up a note on each, but I’ve not had a response back. I like the concept of being able to personalize my book pages, as well providing useful information (such as where to find the book examples), but I can’t seem to get Amazon to respond to my request.

I like the company. I signed up for the Amazon Prime service, and have been very happy with the service up until a few months ago. Now it seems like the company just doesn’t care about it’s old “Web 1.0” customers.

Categories
Just Shelley Web

A work in progress

Recovered from the Wayback Machine.

I apologize for late replies to emails and such. I’ve not been checking either email or weblog posts that frequently lately, and will only be doing so erratically for the next couple of months. If I don’t reply, don’t think me rude. Well, don’t think me rude only because I’m not replying right away.

As mentioned in the last post, I’ve had a heck of a time trying to figure out what I want from my new sites. The trend now, especially with tech sites is white or gray or gradient backgrounds, centered content, no or minimum graphics, and ads. It’s all very purposeful, professional, but there’s not a bean of personality in most of it.

I don’t think returning to the days of yore when we had paisley backgrounds and bright blue fonts is necessarily the way to go, but I wonder sometimes at the parsimonious nature of web sites–especially ones related to technology. True, we don’t want to load the sites down with graphics, but we all dump in photos from Flickr and videos from YouTube, so I don’t think bandwidth is the consideration. It’s as if we’re afraid that adding our personality to the page lessens its value, which is a hell of a thing.

Regardless, I do want the new sites to project a level of competency along with the personality, and therein becomes the challenge. I just couldn’t come up with a general theme to drive out the sites, not until this last week.

I’ve taken up book binding as a hobby again. I really can’t spare the time, but I find it helps with stress, and I need something other than work on tech, work on book, work on weblog, shuffle out for a walk and a pic, and repeat. I need something to do with my hands, and I find it wonderfully soothing to touch the many different hand pressed papers; to enjoy the rich colors and the infinite variety of patterns and forms.

This has, in turn, acted as inspiration for the design of the new sites, each of which will celebrate a specific form of craft: such as batik, bookbinding, engraving, stained glass, and the delicate enamel and metal popular in the Art Deco period. I like the idea of writing about modern technology in a site whose design is inspired by a textile method as old as time. At a minimum, it’s a fun challenge and a way of growing my design skills, slight as they are.

Speaking of crafts, O’Reilly recently started a new magazine and site, Craft as companion to its Make magazine. One reason given is to attract a female demographic, which made me wince at the stereotyping. I think, though, if the site dumps the obvious pink lettering and doesn’t completely focus on female centric projects, it can successfully attract both men and women.

The whole concept of ‘craft’ encompasses both culture as well as artifact and goes beyond that which was taught in home ec or shop. Any person who has seen a person lovingly oil a hand carved cherrywood table, spin a pottery vase, create a magnificent mosaic of glass–or bind a book–understands what I mean when I say craft. Many people would disdain to call themselves ‘artist’, preferring the more solid craftswoman or craftsman. Not all boys want to build robots to scare the dogs, and not all girls want to knit mittens, but both sexes can take pride in their skill working on a craft, whatever that craft is.

Book binding, batik, wood carving, embroidery, weaving, engraving and metal work, and so on–there is nothing in any of this that’s inherently unique to any specific sex, though there are gender specific practices. In Jakarta, for instance, using a pattern tool or cap in batiking is traditionally done by men, while batiking by hand is traditionally done by women. Why this difference, I don’t know, but it is an interesting question. Therein lies the point: a site that’s focused on attracting both men and women leads to such questions, which in turn generates discussion and understanding, which can lead, someday, to a lessening of such gender-based boundaries and stereotypes.

O’Reilly can do much to ensure a good audience of both men and women in Craft–as long as the company remembers the long history and legacy associated with the word ‘craft’, and doesn’t focus only on knitted iPod holders and making Halloween decorations out of tampons, (though kudos for such imaginative use of every day material).

Categories
Web

Web 1.0 must die

Recovered from the Wayback Machine.

I think Web 2.0 is killing Web 1.0. I think there’s a ‘young eating their parent’ thing going on.

Amazon has been using its resources to put out S3 and the new video service at the same time that the company’s bread & butter online store seems to be taking a hit. Maybe it’s just me and my machines and my internet access, but the site is slow, the redirecting is broken, and the pages are excessively cluttered now.

Google’s another. I really like Google maps, and gmail was OK, but much of the new functionality the company is putting out seems to only appeal to a small group of geeks. The office style products are, to put it delicately, uninspiring. In the meantime, I’ve noticed more and more that searches return links to stores or businesses, rather than useful information. The SEOs are winning, while Google is focused on profitable good works.

Yahoo, on the other hand, bought its way into Web 2.0–perhaps as a strategy to keep from being eaten by the young ‘uns.

eBay bought Skype and Paypal, and we know why it bought Paypal, but I think we’re all collectively scratching our heads on the Skype. Meanwhile, it flounders around now trying to find new revenue streams, while it’s core functionality is being phished to death.

Even the venerable conferences of yore are giving way to SillyValley “Meet Mike” or “Stick it to Tim” shmooze and booze sessions where any pretense of actually discussing technology has given way to breathless panting about startups: hot or not. Isn’t it nice to know that the long tail is being wagged by a puppy?

Categories
Web

And the young eats itself

Recovered from the Wayback Machine.

Liz Gannes at GigaOM writes a story on Evan Williams and Odeo, and Williams confession at the recent Web Apps of the Future yak fest. Williams talks about how he royally screwed up with his startup, Odeo, burning through it sounds like millions, hiring a staff of 14, all to build a product for an audience the company hadn’t even defined yet. So now that Ev has recognized his mistake, is he going to do better?

So what’s he doing to fix these mistakes? Not refunding the VCs their investment, that’s for sure. And not even trying to earn revenue; Williams freely admitted Odeo hasn’t yet settled on a business model.

I expected Williams to get at least a verbal slap for such, but oh no.

All in all, we can’t say we came out of the presentations convinced Odeo is set to conquer the universe, but Williams’ honesty and humility are admirable. The best part is, his advice has a chance of making an impact while it’s still relevant to today’s startups.

Speechless. I’m speechless.

Categories
Web

Arch 2.0

Recovered from the Wayback Machine.

I’m trying a little behind the scenes recruiting to get O’Reilly to put on a scripting, Ajax, and web development conference here in St. Louis. After all, what can we offer:

Location: St. Louis is centrally located for every part of the country. Rarely do you have to fly more than 3 or 4 hours to reach our city. Even if you come from another country, chances are we’re closer than California.

Cost: California is not a cheap place to visit. It’s expensive to host a conference, and hotel rooms are usually pricey. St. Louis is city that’s ready to welcome the world, not bankrupt it.

Facilities: St. Louis has one of three top rated botanical gardens in the world. St. Louis has one of the ten top rated zoos, as well as top five rated art museum. That’s in addition to the Arch, Forest Park, the waterfront, the rivers, and so on. We have a light rail system, conference facilities, plenty of hotels including a terrific one at Union Station, which is actually wrapped around a wonderfully funky shopping center that used to be the main train station here.

Weather: Summers aren’t great in St. Lou, but we make up for that with the weather we have the rest of the year. We have beautiful springs and falls — we can rival New England for fall color. We have so many spring flowers, you’ll think you walked into a florist shop. Only better. As for winter, rarely do we get snow above a couple of inches, and then it usually melts within a day. We’re sunny, and even when it rains, the rain comes in, does its thing, and moves on.

History: Mark Twain, Truman, Lewis and Clark, the westward expansion, Sprit of St. Louis, you name it, and St. Louis and Missouri have been a part of it.

Things to do: Where do I start? I’ve already covered the zoo, Forest Park, the Botanical Garden, and the Art Museum. Then there’s the dozens of parks and trails, Katy trail where people can rent bikes and ride gently along the Missouri river. Tower Grove is this country’s last Victorian walking park, with its pagodas and faux greek ruins. St. Charles for walking, LaClede’s Landing, the old Chain or Rocks Bridge. About an hour away is one of the world’s largest underwater lakes, where you can ride a boat, take a walking tour, OR do a little fresh water diving. There’s Laumeir Sculpture Park, with its outdoor works of art, nestled among trees, deer walking here and there. This is in addition to the Basilica with its world class collection of tiles, or the wonderful Fox Theater, with its ornate moulding and rich red tapestries. This is a city that was once the third largest in the country, and one of the most cosmopolitan. Much of the architecture from that time is still standing, making it an amazing place to explore.

As for night life, honey you ain’t heard the Blues until you’ve heard it in St. Lou. As for food, well, there’s Italian at the Hill, amazing southern food practically everywhere, not to mention world class gourmet restaurants such as Puck’s at the Museum. Then there’s toasted ravioli, gooey cake, and Ted Drewes frozen custard. This is Anheuser-Busch’s corporate headquarters, where you can go visit the horses, and sample the brews.

Did I happen to mention that St. Louis was, I believe, one of the first, if not the first city to have the downtown wired for free wireless?

I don’t know about anyone else, but I for one am getting tired of conferences held only along the coasts.

Arch 2.0. It works.